Customer Service
Contact Via Email
Call us
Toll Free 1-800-257-7844
Mon – Fri: 8:30 am - 5:00 pm (EST)
Excluding holidays
Reach us via mail
Ginsey Home Solutions.
2078 Center Square Road
Swedesboro, NJ 08085 USA
Rinse Ace Installation Instructions
Home and Bath
- How to install and use the Capri 2-in-1 Showerhead
- How to install and use the Rainfall 2-in-1 Showerhead
- How to install and use the Tahoe 2-in-1 Showerhead
- How to install and use the Snap 'N Spray System
- How to install and use the Power Sprayer
- How to install and use the Assisted Bather System
- How to install and use the MY OWN SHOWER Children's Showerhead
- How to install and use the Sink Faucet Rinser
- How to install and use the Scrub and Rinse Wand
Baby and Toddler
- How to install and use the Sink Baby Rinser
- How to install and use the Deluxe Sink Baby Rinser
- How to install and use the Tub & Shower Baby & Toddler Rinser
- How to install and use the Deluxe Tub & Shower Baby & Toddler Rinser
Pet Showers
- How to install and use the Deluxe Pet Shower Sprayer
- How to install and use the Indoor Outdoor Pet Faucet Sprayer
- How to install and use the 3-Way Pet Faucet Sprayer
- How to install and use the 3-Way Pet Shower Sprayer
Bird Bathing
Helpful Hints and Maintenance
- Helpful hints and maintenance for the Shower Connector
- Helpful hints and maintenance for the Rainfall and Capri Showerheads
- Helpful hints and maintenance for the Tahoe 4 Setting Showerhead
- How to reassemble the Rinse Ace Faucet Aerator
Pet and Shower Product FAQs
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How do I contact Customer Service?
View our Contact Page. -
Is there a warranty on Idea Factory's products?
Our products have a one-year warranty. We warrant our products shall be free of defects in assembly under normal use when properly installed and maintained. If the product should become defective, we will repair it or elect to replace it free of charge. To obtain warranty service, please call 1-800 257-7844 or email [email protected]. You may be instructed to return defective product, postage prepaid, along with dated proof of purchase, to Ginsey Home Solutions, 2078 Center Square Road, Swedesboro, NJ 08085 USA. Include a return address inside the package. You may also include an email address inside the package so we can notify you that your package has been received and returned. Please allow 2 weeks for the return of your product. -
I need to order a replacement part only. Is that possible?
Yes. Select the "Replacement Parts" button on the left navigation. Also you will find applicable replacement parts when you select the respective product page (RINSE ACE® Power Sprayer, 2-in-1 Showerhead, Pet Shower Deluxe, Indoor/Outdoor Pet Sprayer, ProFloss Dental Waterjet) and then select the "Add to Cart" button. You may also call 1-800 257-7844 to order with a credit card. -
I have a question on a specific product. How do I get additional information?
Select the category from the bars on the left here, then select the product page to click on the product's FAQ tab for more information. If you still need assistance, visit our Contact Page.
Hotel Products FAQs
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How do I contact Commercial Assistance?
View our Contact Page. -
I would like to receive a quote. Who do I contact?
Please call 1-800 257-7844.