Customer Service

Contact Via Email

Call us

Toll Free 1-800-257-7844
Mon – Fri: 8:30 am - 5:00 pm (EST)
Excluding holidays

Reach us via mail

Ginsey Home Solutions.
2078 Center Square Road
Swedesboro, NJ 08085 USA

Helpful Hints and Maintenance

 

Pet and Shower Product FAQs

  1. How do I contact Customer Service?

    View our Contact Page.
  2. Is there a warranty on Idea Factory's products?

    Our products have a one-year warranty. We warrant our products shall be free of defects in assembly under normal use when properly installed and maintained. If the product should become defective, we will repair it or elect to replace it free of charge. To obtain warranty service, please call 1-800 257-7844 or email service@ginsey.com. You may be instructed to return defective product, postage prepaid, along with dated proof of purchase, to Ginsey Home Solutions, 2078 Center Square Road, Swedesboro, NJ 08085 USA. Include a return address inside the package. You may also include an email address inside the package so we can notify you that your package has been received and returned. Please allow 2 weeks for the return of your product.
  3. I need to order a replacement part only. Is that possible?

    Yes. Select the "Replacement Parts" button on the left navigation. Also you will find applicable replacement parts when you select the respective product page (RINSE ACE® Power Sprayer, 2-in-1 Showerhead, Pet Shower Deluxe, Indoor/Outdoor Pet Sprayer, ProFloss Dental Waterjet) and then select the "Add to Cart" button. You may also call 1-800 257-7844 to order with a credit card.
  4. I have a question on a specific product. How do I get additional information?

    Select the category from the bars on the left here, then select the product page to click on the product's FAQ tab for more information. If you still need assistance, visit our Contact Page.

Hotel Products FAQs

  1. How do I contact Commercial Assistance?

    View our Contact Page.
  2. I would like to receive a quote. Who do I contact?

    Please call 1-800 257-7844.